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Shipping Time -- Most orders will ship within two business days, provided the product ordered is in stock. During times of increased demand or when we have people out of the office for events, trade shows, or other activities, orders may take longer to ship. We receive hundreds of emails daily and ask that you PLEASE don't email or call to ask when your order will ship if less than five days have elapsed since placing your order. We have a small crew in the shop and work hard to execute all tasks to support our customers on a daily basis. Fielding additional emails about shipping times takes us away from order processing, tech support, and other essential tasks.

Your order page will have tracking information available as soon as your shipping label is made by our shipping software. This is an automated step and does NOT correlate to actual shipment, but indicates that your order is processing for shipment. It may be necessary to paste the tracking number into a search field on some browsers. We will get all orders shipped as quickly as humanly possible and thank you for your patience. Orders are not processed or shipped on Saturday, Sunday, or certain holidays, except by prior arrangement and with some exceptions.

Backorders are filled in the order received and as inventory becomes available. Due to continued high demand, some items may remain on backorder status for extended periods. We are constantly producing and shipping products. When we produce 500 units, but sell 501 units, that item will not be shown as in stock on the website even though 500 customers received their item. We encourage you to place your order as early as possible and thank you for your patience.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. Once a package leaves the shop we have no control over UPS, USPS, FedEx or any other carrier. Expedited shipping options like 2nd Day Air cover the time between when a carrier picks up your order and then delivers it to you. Purchasing 2nd Day Air shipping, for example, does NOT mean you will receive your package in two days following order placement. We still require time to process and fill your order. 

Selecting the $5 USPS shipping option includes ZERO insurance of any kind. If the package is lost, damaged, stolen, or otherwise fails to make it to you when this shipping option is chosen then you will need to work with USPS for recovery. We will not replace items undelivered by USPS or those without insurance. We frequently see problems with USPS delivery and encourage you to spend a few dollars more on UPS Ground. USPS is offered for those who don't mind gambling. 
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